A-Z Guide

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Exchanges

MetLife Stadium has a policy of no exchanges or refunds for tickets to all events.

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F

Family Restrooms

Family Restrooms are located in the following areas:

General Seating Bowl
Plaza Level: MetLife West Hall near sections 134 and 143
100 Concourse: near sections 104, 108, 118, 123, 128, and 149
200 Concourse: near sections 207a, 220a, 232a, and 245a
300 Concourse: near sections 318, 333, and 345

Suite Levels
Suite Level 3: Outside suites 3-07, 3-21, 3-55 and 3-74
Suite Level 5: Outside suites 5-03, 5-36, 5-54 and 5-85
Suite Level 6: Outside suites 6-03, 6-37 and 6-53
Miller Lite MVP Club: 244
Corona Beach Club: 208

Guests in the general seating bowl may request family restroom access from the Guest Service Representative in the corresponding section.

Fireworks/Pyrotechnics

From time to time, the use of pyrotechnics may be part of events presented at the stadium. The use of fireworks by guests is strictly prohibited at MetLife Stadium and in the parking lots. Guests found in possession of or using fireworks/pyrotechnics are subject to ejection from the Stadium or Complex without refund, possible loss of season tickets/PSLs and may also be in violation of municipal law resulting in possible arrest and prosecution.

First Aid

The MetLife Stadium Medical team is comprised of trained doctors, nurses and EMTs who are on-site to provide basic and emergency medical services for our guests. The First Aid rooms are located near Sections 103, 128, 301 and 326, on the Service Level in the Bud Light corner and additional response teams are located throughout the Stadium. The Medical Team is also able to assist guests with basic over-the-counter medical needs such as aspirin and band-aids.

Flags

Officially recognized national flags representing the countries competing and the official American flag are only permitted at international soccer games. Flags must be no larger than 3’ x 5’ without poles and may not obstruct the views of any guests or cover any Stadium signage. Larger flags displayed in supporter sections must be approved in advance by Stadium management. Flags of any size are prohibited at all other events including NFL games.

Flex Scheduling (NFL Events)

The NFL utilizes flexible scheduling for games during Weeks 5-17. These games are eligible to be moved into different time slots. Season ticket holders will be notified of any changes via an e-mails from the teams. Game time changes will also be posted on the team and Stadium websites.

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G

Gate Opening Times

For most events, including NFL games, the gates to the stadium will open two hours prior to the event. Please visit the specific event detail page to confirm gate opening times..

Gift Cards

Ticketmaster-issued gift cards are not accepted at MetLife Stadium.  MetLife Stadium Gift Cards are accepted at any concession stand or retail location. New York Jets Game Day Gift Cards are accepted on Jets game days and during other non-NFL events. For more information, please call 201-559-1629.

Green Initiatives

The team at MetLife Stadium places a strong focus on making operational choices to protect the environment including the use of recycled materials during construction, in-house composting, recycling, energy savings, and installation of a solar ring. For more information, guests may visit Sustainability.

Group Sales
Group Sales are available for select events at MetLife Stadium. To reach the Group Sales Office please call 201-559-1600 (Monday - Friday, 11am - 5pm) or email [email protected]. Visit Tickets & Group Sales for current event availability.

Guest Code of Conduct
The team at MetLife Stadium is committed to providing a memorable event day experience for all guests. With that goal in mind, we have developed a Guest Code of Conduct which all guests are expected to follow.

Guest Interference

In the interest of player and guest safety, MetLife Stadium maintains a zero tolerance policy regarding fan interference with a ball in play or a player during the game. Failure to comply with this policy will result in immediate ejection from MetLife Stadium, possible arrest and/or loss of season tickets/PSL.

Guest Policies
Please click here to review our Guest Policies, including Alcohol Policy, Carry-In Policy (Permitted & Prohibited Items) and Guest Code of Conduct.

Guest Services Booths

There are eight permanent and seven portable Guest Services Booth locations throughout MetLife Stadium.  Portable booths are located outside and inside the Verizon and Moody's Gates, and inside the HCLTech and MetLife Gates.  Permanent booths can be found near sections 124, 149, 227, 249, 303, 324, 328 and 349.  The Guest Services Representatives have been trained to handle guests’ questions, comments and concerns.

The team members in these booths are also able to provide assistance with the following items:

• Fulfilling any special need or request from any guest
• Stadium Maps, policy details, etc.
• Identification bracelets
• Lost and found
• Lost children/parents
• Seating and assistance arrangements for guests with disabilities (including Assistive Listening Devices) and all other re-seating requests
• Translators

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H

Host Your Event
MetLife Stadium can serve as the home of your next private event! From our dedicated event specialists, to our in-house catering team, your event will receive the attention and service that only a world class facility can provide. Click here to learn more!

Hotels

Please visit the official website of the Meadowlands Liberty Convention and Tourism Bureau at www.stayinthemeadowlands.com. For assistance while at an event, please visit the nearest Guest Services Booth for assistance.

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I

Identification Bracelets

MetLife Stadium provides I.D. bracelets to children identifying their seat location to assist in reuniting them with their parents/guardians in the event they becomes separated.  Guests interested in this service may visit any Guest Services Booth.

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L

Legacy Club

The New York Football Giants Legacy Club presented by Hackensack Meridian Health, located behind Section 143, is an interactive museum open to all guests from gate opening through halftime during NY Giants home games.

Lost and Found

If you find an item while attending a game, please give it to any event team member or drop it off at any Guest Services Booth. Guests looking to claim or report lost items during an event should visit any Guest Services Booth. Guests inquiring about lost items at previous events should contact the Guest Services Hotline at 201-559-1515 or via email at [email protected]. Items lost at prior events are held in a locked storage area for 30 days and are then either disposed of or donated to an appropriate charitable organization.

Lost Children/Parents

Lost children and parents can be reunited by contacting any event team member or the nearest Guest Services Booth. Parents who would like to participate in the free kids’ ID bracelet program which helps in reuniting lost children should visit the nearest Guest Services Booth. Please see “Identification Bracelets.”

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M

Medical Services

Please see “First Aid.”

Merchandise

There are numerous retail locations and kiosks located throughout MetLife Stadium. Fixed and portable stores may be found next to MetLife West Hall, the East Hall and near Sections 103, 109, 117, 124, 128, 133, 144, 149, 201, 217, 226, 235, 301, 316, 321, 326, 336, 345, and outside the MetLife, Verizon, and Moody's Gates.

Mobile Ticketing
Tickets to all events at MetLife Stadium will be accessible via mobile device only. Fans can access and manage mobile tickets via the Ticketmaster App, which is available in the App Store and Google Play. Click here for detailed instructions on how to use Mobile Ticketing.

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N

Noise-Makers

For the comfort of the guests around them and to maintain the integrity of the events, guests coming to MetLife Stadium are asked to refrain from bringing any type of noisemaker or musical instrument into the stadium. This includes air horns, vuvuzelas and any type of whistle.

Nursing Mothers

MetLife Stadium has several accommodations for nursing mothers. A nursing suite is located outside of section 143/142 on the plaza level. Please see a nearby Guest Services Team Member for key access. Additionally, there are Mamava nursing pods in the HCLTech Gate elevator lobby on the 200 concourse, near section 249a/250a, and near section 117/118. All locations are accessible by key code access, obtained from any Guest Services Team Member. Please note, the pod located in the HCLTech elevator lobby is wheelchair accessible.

Nursing mothers are permitted to bring in all necessary nursing equipment, including lactation pumps and empty bottles. Per the NFL’s clear bag policy, personal items, including nursing equipment should be carried in a clear plastic bag no larger than 12” x 6”  x12” in in size. Additionally, exceptions to the clear bag policy may be made for medically required bags such as a soft sided insulated lunch bag for milk storage.  All items are subject to security screening prior to entering the stadium gates.

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P

Parking

The MetLife Sports Complex has approximately 27,500 parking spaces in total on both the east and west sides of the Complex. Parking prices will vary by event. Parking fees may be paid via cash, credit card or pre-paid permit. For NFL game parking information, visit NFL Parking. For all other event parking information visit Event Parking.

Permitted Items
Please click here for a list of items that may be carried into MetLife Stadium.

Private Events
MetLife Stadium can serve as the home of your next private event! From our dedicated event specialists, to our in-house catering team, your event will receive the attention and service that only a world class facility can provide. Click here to learn more!

Prohibited Items
Please click here for a list of items that may not be carried into MetLife Stadium.

Public Address Announcements

Please be attentive of PA announcements in the facility. In the event of an emergency, instructions for guests will be transmitted over the PA system and on the video boards.

Public Transportation
NJ TRANSIT Rail and Coach USA Bus provide public transportation to MetLife Stadium. Click here for more information.

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R

Radios

Guests may bring a small portable radio as long as they listen to the device with an earpiece and do not disturb other guests sitting nearby.  They may be asked to power on the device during the security screening process.

Ramps

There are two ramps in the stadium which access all levels of the Stadium. They may be found in either end-zone.

Re-Entry Policy

MetLife Stadium has a no re-entry policy for most Stadium events, including New York Football Giants games. During New York Jets games, guest may re-enter up to one hour prior to kickoff. For other select events, adjustments to this policy may be in place. Please see the nearest gate event team member for more information. 

Guests in the Miller Lite MVP Club and Corona Beach Club may leave and re-enter their ticketed locations only when the individual’s ticket is scanned. Suite guests must also obtain a pass to return to the suite floors when visiting the general seating areas. All premium seating guests must present their tickets when re-entering the club or suite level.

Recycling

The EPA has certified MetLife Stadium as the “greenest” NFL stadium. MetLife Stadium encourages all guests to reduce, reuse and recycle. The recycling program at MetLife Stadium includes recycling containers in all parking lots, all security checkpoint locations, as well as along all Stadium concourses and in all premium areas. Please check the signage on the recycling containers to help our guests in recycling the proper items such as plastic, glass and aluminum.  In addition, MetLife Stadium has a robust Parking Lot Recycling Program.  Our tailgate patrol hands out blue bags in the parking lots for fans to deposit their recyclable materials.  While fans are enjoying the event, our team collects the bags, leaving the parking lots clear before fans exit the Stadium.  Please help keep MetLife Stadium beautiful and protect our future!

Restrooms

Numerous restrooms are located throughout the facility all of which are accessible for our guests with disabilities.

Guests at MetLife Stadium may use the restroom that corresponds to their gender identity and/or expression.  Should any guest prefer privacy or a non-gender specified restroom, they may use one of the Family Restrooms (single-stall) located throughout the stadium.  Guests Services representatives and Security are posted throughout the stadium to help any guests requiring  assistance.

Family Restrooms are located in the following areas:

General Seating Bowl
Plaza Level: MetLife West Hall near sections 134 and 143
100 Concourse: near sections 104, 108, 118, 123, 128, and 149
200 Concourse: near sections 207a, 220a, 232a, and 245a
300 Concourse: near sections 318, 333, and 345

Suite Levels
Suite Level 3: Outside suites 3-07, 3-21, 3-55 and 3-74
Suite Level 5: Outside suites 5-03, 5-36, 5-54 and 5-85
Suite Level 6: Outside suites 6-03, 6-37 and 6-53
Miller Lite MVP Club: 244
Corona Beach Club: 208

Guests in the general seating bowl may request family restroom access from the Guest Service Representative in the corresponding section.

Reverse ATMs (Automatic Teller Machines)
MetLife Stadium is now a cash-free venue for all concession and retail locations. Cash is not accepted at concession stands or retail locations. For guests who bring cash to the stadium, reverse ATMs are available onsite to load cash onto a prepaid Visa debit card valid for in-stadium purchases. This service is free of charge to guests. The Visa debit card has no expiration date and can be used anywhere a Visa debit card is accepted. Reverse ATMs are located in MetLife West Hall and sections 118, 128, 149, 220a, 245, 322, and 347.

Rideshare
A designated Rideshare Zone is located in Lot E off of West Peripheral Road, right outside of the Verizon Gate. When you request a ride from a rideshare service such as Lyft or Uber at MetLife Stadium, your pickup location will default to a pin in the pickup zone. Once you place your request, head to the Rideshare Zone in Lot E and look out for a call or text from your driver to let you know which row they are parked in. Be advised that rideshare surge pricing is often in effect after the game and larger crowds will result in longer than usual wait times (potentially over an hour wait) for a car to arrive and considerably higher prices than what you paid coming to the Stadium. You may want to consider using mass transit, especially if you are traveling to NYC. Please make sure your phone is charged and ready to go if you’re planning to use one of these services!

Risk
Guests are at their own risk with respect to the dangers incidental to football games and other events whether occurring prior to, during, or after the actual game or event. MetLife Stadium, the teams and our promoters are not responsible for lost, stolen or damaged property.

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S

Scalping

Scalping is defined as the resale of tickets for more than 20% over face value or $3 over face value, whichever is greater. Scalping of tickets is not permitted on MetLife Sports Complex or the roadways that service the property. Please report any potential scalping activity to the nearest Safety Services Representative or New Jersey State Police.

Search Procedures

To ensure the highest level of safety and security, all guests will be subject to a courteous screening upon entry by Safety Services Representatives which, on occasion, may include a pat-down screening by a same-gender team member. All bags and vehicles will be subject to inspection upon entry. Persons that refuse to be patted down and/or refuse to have their bags or vehicle inspected will not be admitted.

By presenting your ticket or credential to Safety Services Representatives, you consent to such inspections and waive any and all related claims that you might have against MetLife Stadium, the teams and promoters. Alcohol, weapons, or any items the Safety Services Representatives deem dangerous will be confiscated.  Illegal items will be turned over to the New Jersey State Police and may result in arrest and prosecution.

Sensory Inclusion

MetLife Stadium has partnered with Kulture City in an effort to provide a more inclusive and comfortable experience for our guests with sensory processing needs. Our team members are trained and certified to recognize opportunities to assist these guests in their enjoyment of our events. We also offer sensory bags containing noise-cancelling headphones brought to you by Bose, fidget toys and weighted lap pads among other resources for checkout at any Guest Service Booth or Concierge Desk located through the Stadium. For further information or assistance, please contact our Guest Services Department at (201) 559-1515.

Smoking

In accordance with New Jersey State law, MetLife Stadium is SMOKE-FREE. Smoking is permitted along the fence line on the Plaza Level. Guests may not smoke in the East Hall or MetLife West Hall area or on/near the base of the stairways, ramps or escalators.  Guests smoking electronic cigarettes are asked to adhere to the same policy.

Solicitation / Sampling / Peddling

Guests should be aware that the distribution of banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers or any other written, printed and/or painted materials is prohibited on the MetLife Sports Complex, in MetLife Stadium and within its parking lots without the explicit written permission of the event presenter, the teams or the team at MetLife Stadium. This includes any exchange of money while on the complex including the solicitation for donations to charities, teams or clubs and sale or peddling of any product/food/drink. Any guest who persists in soliciting while on the MetLife Sports Complex property will be subject to ejection or, as necessary, arrest.

Stairways

There are 10 stairways in the Stadium, 5 on the East Side and 5 on the West Side. Please note that the stairways in the corners of the building will access all levels of the stadium. There is NO SMOKING permitted on any stairway.

Strollers

Strollers are not permitted into the stadium. Strollers should be left in cars or checked in at the bag check facility for a $5 fee per stroller.

Suites
MetLife Stadium private suites offer year round excitement: NFL football, world class performers, college football, international soccer and a variety of other large-scale events. Click here for details.

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T

Tailgating
Tailgating is permitted at MetLife Stadium. Please click here for detailed information.

Text Messaging

Guests who wish to report issues or concerns, ask for information or call for assistance in a fast, easy and convenient way can do so by texting "Alert MLS" to 848261. Message and data rates may apply. SMS Terms & Conditions Stadium personnel will respond quickly and accordingly.

Tickets
The MetLife Stadium Ticket Office is open Monday through Friday from 11am to 5pm on non-event days. It is located in the West VIP Lobby and is accessible through the MetLife Gate (park in Lots F or G). For more information click here. To purchase tickets online visit Ticketmaster.

Tours
Take a Guided Tour of MetLife Stadium! Details on public and private tours are available here.

Translators

A limited number of translators are available on an event day. Interested guests should inquire at the nearest Guest Services Booth.

TTY Machines

A TTY telephone is also available in the Guest Services Booth located in Section 149.

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U

Umbrellas

For safety and line-of-sight reasons, umbrellas are not allowed in MetLife Stadium. Please leave umbrellas in your car or check them at the Bag Check Facility prior to entering the stadium.

Unattended Minors
MetLife Stadium welcomes guests of all ages. It is recommended that an adult should accompany minors under the age of 18. Each parent/guardian should evaluate their child individually and determine whether it is appropriate for them to attend a game or event at MetLife Stadium unsupervised or under the supervision of a peer. It is each parent/guardian’s responsibility to make this determination before allowing their child to attend a game or event unsupervised or under the supervision of a minor.

 

Unauthorized Transmission of Game

No person admitted to the stadium shall transmit or aid in the transmission of any description, account, picture or reproduction of any event conducted in the park unless expressly authorized by MetLife Stadium, New York Football Giants, New York Jets, the National Football League or the promoters of non-NFL events.

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V

Video Board Messages

Guests are not able to place messages on the video display boards during events at MetLife Stadium.

Video Recording

NFL and promoter policies prohibit the recording of any live event at MetLife Stadium. Any guest found to be recording any part of an event may be subject to ejection or arrest.

Visiting Team Guests

Fans of the visiting teams are guests as well.  Verbal or physical harassment of the fans of the visiting team or their guests will be considered unruly behavior and may lead to ejection, loss of season tickets/PSLs or possible arrest.

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Water Fountains

Water fountains are conveniently located throughout the stadium on each level outside each set of restrooms. All fountains are accessible to guests with disabilities.

100
101-102, 107-108, 117-118, 126-128, 133-134 (Plaza Level), 143-144 (Plaza Level)

200
201-249 near women’s restroom, 204-205 near men’s restroom, 224-225 near women’s restroom, 228-229 near men’s restroom

300
303-304, 309-310, 314-315, 317-318, 323-324, 328-329, 334-335, 340-341, 343-344, 348-349

Weather Delays

Weather delays for NFL events are unusual.  Lightning, strong winds, and heavy snowfall may delay or postpone a game or event. In the event of a weather-related evacuation or relocation, please listen to the instructions of the stadium team members.  We encourage all guests attending events at MetLife Stadium to follow us on our Social Media accounts for announcements concerning weather delays.

WiFi
MetLife Stadium has a free WiFi Network for our guests:     #MetLifeStadium_Free_Wifi

Will-Call

Ticketmaster will-call is available at any open ticket window. Guests who are picking up tickets at will-call will need picture ID, their confirmation number and the credit card with which the tickets were purchased in order to pick up the tickets.  For select events, specialty will-call may vary. Please see the nearest team member for details.

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Z

Zero Tolerance

MetLife Stadium, the Giants and Jets reserve the right to revoke the season tickets and Personal Seat License of those individuals whose conduct is determined inappropriate as defined by the Guest Code of Conduct or who violate the law.  Please be aware that the season ticket holder is accountable for the conduct of his or her guest.

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